Shipping & Delivery Policy
At Pellet Spor Energy LDA, we are committed to delivering high-quality wood pellets, briquettes, firewood, and biomass products efficiently and safely to your doorstep or commercial facility across Europe.
1. Shipping Destinations
We ship to most countries within Europe. If you are located outside our standard delivery zones, please contact our team prior to placing an order to request a custom shipping quote.
2. Processing & Dispatch Times
- Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email.
- Dispatch Confirmation: You will receive a notification with tracking details once your order has been dispatched.
3. Shipping Options & Delivery Estimates
Delivery times and methods vary based on the total weight of your order and the destination:
| Order Type | Estimated Delivery Time | Delivery Method |
|---|---|---|
| Standard Orders (Parcel / Bagged Goods) | 3 – 7 Business Days | Standard Courier |
| Bulk / Pallet Orders (Palletized Freight) | 5 – 10 Business Days | Freight Transport / Tail-lift Truck |
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Note: Delivery times are estimates and can vary due to carrier delays, weather conditions, or customs checks.
4. Freight & Pallet Delivery Information
For bulk shipments (e.g., full pallets of wood pellets, lumber, or charcoal):
- Offloading: Deliveries are made via heavy goods vehicles (HGVs) or trucks equipped with tail-lifts and manual pallet jacks.
- Access Requirements: Please ensure that the delivery address has suitable, clear road access for large vehicles and a smooth, hard surface (concrete or asphalt) for offloading. Drivers cannot haul pallets over grass, gravel, or unpaved driveways.
- Kerbside Delivery: Standard pallet deliveries are kerbside only. Drivers are not responsible for carrying products inside your home or storage facility.
5. Shipping Rates
Shipping costs are calculated based on:
- Total weight and volume of your order.
- Delivery destination postal code.
You will see the total shipping cost before finalizing your purchase.
6. Order Tracking
Once your order has shipped, you will receive an email containing tracking information or contact details for the freight carrier.
If you have not received tracking information within 4 business days of receiving your order confirmation, please contact us at sales@pelletsspor.com.
7. Damaged or Missing Shipments
- Inspecting Goods: Please inspect your package or pallet immediately upon delivery.
- Reporting Damage: If your goods arrive damaged, note the damage on the carrier’s Delivery Note / Proof of Delivery before signing, take clear photos, and notify us within 48 hours at sales@pelletsspor.com.
- Unclaimed Deliveries: If a shipment is returned to us due to an incorrect address provided by the customer or failed delivery attempts where access was restricted, additional re-shipping fees may apply.
8. Contact Us
If you have any questions regarding your delivery or shipping options, feel free to reach out to our team:
- Email: sales@pelletsspor.com
- Phone / WhatsApp: +351 920 684 756
- Hours: Monday – Friday: 8:30 am – 5:00 pm (Bank Holidays: Closed)
- Address: AVENIDA ENGENHEIRO DUARTE PACHECO EMPREENDIMENTO AMOREIRAS TORRE 2 11 ANDAR SALA 3, LISBOA 1070-102, PORTUGAL